Impact of Knowledge Management Infrastructure on Organizational Performance with Moderating Role of KM Performance: An Empirical Study on Banking Sector of Pakistan

Abstract

From the last decade, Knowledge Management (KM) performs outstanding while implemented correctly not only to enhance the internal strength of the organizations but also to boost the external competitiveness. The current study investigated the impact of KM infrastructure (technology and culture) on organizational performance (OP) and how KM performance moderates the relationship between KM infrastructure and organizational performance.A total of 400 managerial employees of banking sector of Pakistan have been selected to get responses and 363 respondents returned valid questionnaires that are used for final analysis through SPSS 21 by using multiple regression analysis and Barron and Kenny (1986) moderation test. Results of the current study revealed that there is significant positive impact of KM infrastructure on the OP and KM performance partially strengthen the relationship and these results are in line with the results of the previous studies mentioned in the literature. The results of the current study have so many managerial implications for organizations. If banks in Pakistan want to increase performance, they must have to work on maintaining the efficient KM infrastructure. When organizations have efficient KM infrastructure, these ultimately increase performance and organizations will remain competitive in the industry.

Keywords: Knowledge Management, KM Infrastructure, Organizational Performance, Banking Sector of Pakistan