Perspectives on Knowledge Management – A Literature Review

Abstract

This paper is a study of theoretical perspectives on knowledge and Knowledge Management. Business organisations in the 21^st century need effective Knowledge Management practices in order to enhance the performance and growth of their businesses and ensure long-term sustainability and competitive advantage. An understanding and appreciation of knowledge as a strategic resource is critical for organisational decision-makers so that they can take Knowledge Management more seriously. This paper outlines the views of Knowledge Management experts on what knowledge is and what it is not. It distinguishes data, information, and knowledge and explains their link. The paper also highlights alternative views of knowledge and discusses the different types of knowledge. It then espouses on the Knowledge Management processes of discovery, capture, sharing, and application.

Keywords: Knowledge, Knowledge Management, knowledge discovery, knowledge capture, knowledge sharing, knowledge application