A Study of ICT for Business Services and Human Development in Nigerian Microfinance Institutions

Abstract

This research intends to investigate the extent to which Microfinance Institutions (MFIs) use ICT to deliver business services and train their staff. It intends to investigate the performance of ICT for business service delivery and staff skills development in Microfinance Institutions (MFIs). The investigation will focus on the actual ICT usage by Microfinance Institutions (MFIs) in Nigeria with reference to ICT literacy, business applications, and planning. The data collected from the survey was analyzed quantitatively and qualitatively. The analysis results indicate that the usage of ICT in microfinance business is low, while the usage is fair in business process automation but none in professional skills enhancement through e-learning. Based on this finding it may be concluded that there is need to experiment e-learning for professional skills development in Nigerian Microfinance Institutions and further research is needed to test the level of computer technology acceptance in microfinance (business) Institutions.