IT Change Management Challenges in Kenya

Abstract

This According to Jerry Luftman, Managing Information Technology Resources 3 edition (2012), “Most innovations fail, and companies that do not innovate die. In today‘s world the only constant is change. Many managers fear, misunderstand, and have very little training to handle change. Yet for the IT executive, managing change is a critical skill because the implementation of new systems always involves change. The responses to the annual Society for Information Management (SIM) survey showed that managing change is consistently among the top ten management concerns. Recent research and anecdotal evidence also show the importance of managing change. IT organizations are clearly in the business of managing change. They are constantly being driven by changing demands from the business as well as by changes in technologies; they also regularly drive or enable changes in the business. The objective is to maximize the effectiveness of people involved in planning, controlling and implementing change, while also minimizing the negative effects of change on the business. Managing change should be included as a fundamental part of strategic development, project management, and IT governance. A large percentage of IT systems fail to deliver the benefits because the process of managing change was not appropriately addressed”.

Keywords: Change, Culture, Resistance