Impact of Training and Development on Employees Performance in Banking Sector of Pakistan

Abstract

The objective of this paper is to explore the training & development practices in the banking sector of Pakistan. The banks continuously provide training to different levels of officers at different times to enhance their capability and knowledge. The banks have established staff training institutes where different courses are offered. In order to measure the impact of training on employees we have selected 22 branches of different banks located in Multan city and recorded the views of 200 employees (including manages, operational and non-operational staff. We used five point likert scale to measure the impact of training and development of the banks’ employees. Our results show that, banks are providing training & development opportunities to their employees, but there is still gap which should be addressed. Training facilities is not sufficient and training methods are not up today. Most of the trainers belong to operational background and they are unable to provide the sufficient training to develop the good workers. Our study also shows that Banks do not have sufficient training and development plan for the top-level management. Our study suggest that the banks should have a proper training plan and execute it effectively. They should also develop training curriculum and risk management techniques to enhance the knowledge and skills of trainees.

Keywords: Training & Development, performance, skill, working environment