Impact of Human Competencies on Caritas Jordan Employees Performance

Abstract

This study aimed at investigating the impact of human competencies (Behavioral, Functional, and Managerial), on Caritas Jordan employees' performance; to achieve this aim the study surveyed Caritas Jordan employees. A questionnaire was designed to collect the required data. The study sample and population consisted of Caritas employees (managers, supervisors, and caseworkers). Caritas Jordan Human Resources department helped to distribute the questionnaires to all branches that are located in 10 cities (Amman, Zarqa, Madaba, Jarash, Ajloun, Huson, Fuhais, Salt, and Karak). The questionnaires were distributed, and 212 statically viable questionnaires were gathered, the collected data was analyzed by using different statistical techniques such as descriptive statistics, correlation, and multiple regressions, the SPSS software was used. The questionnaires were evaluated by a panel of experts, and the employees of Caritas Jordan. The results indicated positive relationships between behavioral, functional, and managerial human competencies, and suggested the enhancement of employees' performance at Caritas Jordan. The behavioral competence was the one with the highest importance among the three competencies, and the results showed that the respondent believed that there was a strong interrelated connection between the three independent variables and the employees' performance. Finally, the study suggested that the management has to undertake some decisions to improve the employees' performance.

Keywords: Competencies, Behavioral Competences, Functional Competences, Managerial Competencies, Employee Performance, Caritas