Structural Equation Modelling: Confirmatory Factor Analysis To Construct Measurement Model & Mediator Check Among Formed Factors.

Abstract

The study aimed to build a measurement model, to describe satisfaction of students towards the quality of service provided at their hostel. A measurement model out of the hypothesized SERVPERF Model, was build for this purpose, using Confirmatory Factor Analysis. A number of 313 respondents were used in this data set. Study found that the hypothesized model with some modifications fits the data well. As the hypothesized model fits the data well, study was also done to investigate if the Working Style factor act as a mediator for the relationship of Empathy factor towards Tangible factor in the modified SERVPERF Model. Study found that Working Style factor act as a partial mediator for this relationship.

Keywords: Measurement Model, Confirmatory Factor Analysis, SERVPERF Model, Mediator, Working Style, Empathy, Tangible