THE ROLE OF HR DEPARTMENT IN THE ORGANZATION-A CASE STUDY OF ASN FINANCIAL SERVICES LIMITED, TEMA

Abstract

The study examined the role of human resource department in organization, a case of ASN financial services limited. The issues studied included effectiveness of HR departments in contributing to the goals of organizations, evaluating the contributions of HR departments to the development of ASN financial services limited, the challenges faced by the HR department of ASN financial services in carrying out its duties. Both primary and secondary data were used in conducting the research. The population of the study included the entire senior staff of ASN financial services. A survey method was the statistical techniques used for the study and a purposive sampling technique was used in selecting 37 staff for the study. Majority of the respondents agreed that the HR department plays an essential role in the recruitment of staff, managing employee performance, analyzing the training needs of staff and organizing training and development programs for them and having a reward policy among others.

Keywords: Organization, Financial Services, Employee Performance. Training and Development.