The Use of Analytical Approach for the Selection of Dispute Resolution

Abstract

One of the usual problems in the construction industry is the existence of a dispute that arises because of the different reasons. So the main concern of the experts is to identify the way to settle disputes on time and within budget. There are various types of dispute resolution that can be selected. However, parties are required to know the specification and suitability of each method to manage the selected process and the final decision while the shortcoming of enough experience in analytical tools is intense restriction for decision makers to pick up the most proper resolution method. The purpose of this study is to utilize the Analytical Hierarchy Process (AHP) and Multi Attribute Utility Technique (MAUT) to select the most appropriate dispute resolution method that is carried out in the state of Johor in Malaysia.

Keywords: AHP, Construction Industry, Dispute Resolution, MAUT.