Service Enterprises, Social Engineering and Workforce Productivity – The Case of Zain Nigeria PLC.

Abstract

Apart from contending with the problems of intrusion into enterprise information platforms, organizations are also faced with theconsequences of unguided access and usage of social engineering website in the workplace. We examined the circles of networkabuse outlined in Network Service Organization’s computer use policies using Zain Nigeria Plc as a case study. We designed aquestionnaire titled “The Impact of Social engineering websites on organizational productivity” as the research instrument. Usingdescriptive and inferential statistics, analysis of user responses showed that although some actions are prohibited, employeescircumvent the security measures put in place in connivance with some Information Technology department staff. Mostemployees are also not aware of the far reaching consequences of these seemingly harmless acts on the organization.Recommendations were made based on our findings..Keywords: Enterprises, Social Engineering, Website, Face book, Productivity, Zain