Subscribers’ Perception of the Quality of Service (QoS) of the Global System for Mobile Services in Ibadan, Nigeria

Abstract

Using a research instrument titled “A survey of subscribers’ opinion on GSM services in Ibadan, Nigeria”, subscribersperception of the quality of servoice of GSM operations was evaluated. The questionnaire solicits information on personaldata of respondents as well as information from the GSM subscribers on their opinion of GSM network service provision asa means of communication. Findings from the research shows that the introduction of GSM has increased the workforcemobility for communication worldwide and its fueling demands for more powerful and flexible way of information access.However, the services are still plagued with problems such as call drops, higher cost and problems with short messageservices (SMS). Subscribers therefore clamour for services that are optimized to handle better quality communication andintegrate evolving wireless applications. Recommendations were made based on these findings.Keywords - GSM, QoS, Subscribers, Messages, Wireless, Cell Phones and Operators..