BANKING QUEUE SYSTEM IN NIGERIA

Abstract

Queuing in Nigerian bank is an approach that involves lining up of customers in bank hall in order to be served bybank personnel at each terminal (server). At any point in service time, customers usually move to the desk for oneenquiries or the other. This and other obstructions result to much delay in customers waiting time. It now becomesone of the challenges for banks, to be able to manage the time spent by customers in the banking hall to remaincompetitive. The aim of this research is to minimize waiting time in queue by proper queue management andthereby maximizing throughput. We developed a web based application that assigns each customer queue numberon arrival based on touching the screen and the queue number are stored electronically. First in First out QueueMethod is implemented in the design to achieve an orderly service delivery, also customer who have successfulgotten the queue number are attended to first based on FIFO-Queue Model already programmed, After asuccessfully daily operation in the bank, performance measure can be display. The proposed system whenimplemented will minimize the problems of congestion, and better service will be achieved. This research uncoveredthe applicability and extent of usage of queuing models in achieving customer satisfaction at the lowest cost.

Keyword: Queue, Fifo, Bank, Customer, Operation