The Role of Information and Communications Technology in Socializing Knowledge Management

Abstract

The globalization of business, the shift from production-based to a knowledge-based economy, the growth of information communications technology (ICT), the strive to become learning organizations and the emergence of the needs for knowledge workers have made knowledge management practice a must today across all types and levels of firms However, because the concept is so new, there exist different views among practitioners and even researchers on how a knowledge management program can be designed and implemented in organizations. This paper posits that knowledge management can be socialized and works in an organization. It also review the related literature on the knowledge management strategy, including the review of the different definition of the knowledge management, types of the knowledge, processes of acquiring knowledge, and the knowledge management strategy according to various empirical studies conducted by scholars. This paper further reviews the technologies and the technology tools to be used in the development of social networks for KM in an organization. A brief description on knowledge processes and technology enabler, the impact of social networking site and socialized KM in today’s organization, the reason for socializing KM and the component of KM are discuss. The strategy for Km implementation and the two main strategies are discussed. The literature are based on the past studies and researches.

Keywords: Knowledge Management, Social Networks, IT