An Investigation of the Impact of Emotional Intelligence on Job Performance through the Mediating Effect of Organizational Commitment: An Empirical Study of Banking Sector of Pakistan

Abstract

Emotional intelligence is one of the most imperative concepts introduced in psychology for the well being of workplaces now days. The objective of this research was to explore the impact of emotional intelligence with its indicators on job performance and its indicators through the mediating effect of organizational commitment along with its established indicators of affective commitment, normative commitment and continuance commitment. The study was conducted in the banking sector of Pakistan and the data collected from 270 employees were analyzed through regression analysis. The outcomes demonstrate and underline the significant role of emotional intelligence and its effect on organizational commitment as well as job performance.

Keywords: Emotional Intelligence, Organizational Commitment, Job Performance.