Globalized Management and Tacit Knowledge Role in Human Resources Development, “Franchise Companies as an Empirical

Abstract

This study aimed to investigate the role of tacit knowledge in human resource development in franchise companies according to the globalized management concept through  identifying how far is the perception of employees, working in franchise companies in Jordan, of using tacit knowledge and its characteristics and how far its impact on human resource development is?. It aimed also to set a proposed conception for human resource development through using tacit knowledge approach in such companies according to the globalized management concept. Study problem was represented in an attempt to answer the following question: “Does tacit knowledge has a role and an impact on human resource development according to the globalized management concept in franchise companies? In this study, the descriptive analysis approach has been used, where the study population was consisted of franchise companies located in Amman. Study sample was a random sample of 15 companies where150 questionnaires were distributed, 120 questionnaires of which were collected and met the conditions for analysis, i.e.  The response rate was 80%. The study concluded a set of results as follows: tacit knowledge has in terms of use, application and characteristics an  impact and a role on  human resources development under globalized management concept in franchise companies, and the relationship between study variables is positive strong  one, and  there are no differences between study sample regarding the use of tacit knowledge, its characteristics and human resources development and globalized management concept due to the  following variables: (education level, years of experience, and job level)

Keywords :Globalized Management, Tacit Knowledge, Human resources, and Franchise companies