Use-of-Dashboard: A Vital Moderator of Sales Force Competence Management and Marketing Performance Relationship

Abstract

Prior research has not been clear on the role the use-of-dashboard plays in moderating the relationship between competence management and a firm’s corporate performance, notwithstanding that such a moderating effect is conceptually quite plausible. This study, empirically examined the role of use-of-dashboard as a moderator in the sales force competence management – marketing performance relationship. By using Pearson partial correlation test, the study found evidence that supports the moderating effect of use-of-dashboard on the strength of the relationship between sales force competence management and marketing performance. The paper therefore, recommends that firms wishing to fully harness the positive influence of sales force competence management on marketing performance should consider the use-of-dashboard as a veritable contextual option.

Key Words: Marketing Performance, Moderator, Sales force Competence Management, Use-of-Dashboard,