An Investigation on Measuring Accuracy of Explicit Knowledge Sources in Universities

Abstract

At present, e-libraries contain huge volumes of articles that may be irrelevant or inaccurate to academics’ research areas. The academics may spend extensive time and efforts to retrieve knowledge contents from these articles. Thus, universities need to manage their articles’ libraries effectively to deliver the most suitable explicit contents based on academics’ research areas. Consequently, in this paper, we identify potential factors that could contribute to candidate relevant and accurate articles that meet employees need. These factors work on measuring the accuracy of articles to identify the most relevant articles from the huge resources of online articles. Therefore, the search time and efforts could be reduced through classifying articles based on the contents’ knowledge using practical measurement factors. To address the objectives of this research, quantitative and qualitative studies are made to collect data using questionnaire survey and interview of experts in knowledge management. The results of the data analysis are used to identify the relevant factors and to compute the accuracy of articles based on these factors.

Keywords: knowledge management, explicit knowledge, knowledge measurement.