Examination of The Problems Associated with Revenue Collection at Electricity Company of Ghana. A Case Study of Afienya District

Abstract

Revenue refers to the amount in a monetary unit received during a period of time. These monetary units are generated from different sources such as taxes, fines, borrowings, fees and bills. Revenue is important to an organization because an increase in revenue could mean an increase in profit, however if revenue increases, expenses will also (usually) increase and so on the percentage change in profit will not shift as much as one might think. The study examined the problems associated with revenue collection at Electricity Company of Ghana using Afienya District as a case study. Both primary and secondary data were sourced for the study. The data collected were analysed qualitatively using descriptive analysis like charts, graphs and tables. The major findings of the study were that though Afienya District of Electricity Company of Ghana applies guidelines like disconnections, taking action against illegal connectors, monitoring of consumption patterns of customers and billing customers. These guidelines are not effectively followed to enable it meet annual targets. The recommendations are that the company intensifies its monitoring, bill customers promptly, and take prompt and stringent action against illegal connectors and overdue accounts to maximize revenue.