Implementation of Application Quality Management (ISO) 9001:2008 for the Business Development Process

Abstract

One of very important variables in business world if we want to develop in the competition is the quality. Quality will show the quality measure value of the goods or service that we offered. From the wide quality scope area that influenced the business development process, it turns out that good quality is an image that everybody wants. This is not apart from education world that quality will be a warranty of the continuity of the education process. As one of activator motors in education field in Bali, Bali Asia Education Institution (LPBA) which is one of education service companies wants to find out whether the education management process at LPBA has already accorded to quality standard in ISO 9001:2008. This is due that recently it is indicated that there is a decrease in student gain at LPBA. Audit study was conducted in November 2014, which involves staff LPBA relating to the implementation of the audit field. Problems that will be discussed are the application of quality standard ISO 9001:2008 and measures to perform quality audit ISO 9001:2008 at Bali Asia Education Institution (LPBA). In audit implementation at LPBA, interview and fill in the questionnaire has been performed with related part and observation was also done to the implementation of education process. Appraiser of quality standard application of ISO 9001:2008 (clause 4 to clause 8) was obtained by audit score method and variable measurement scale by using Likert Scale. From the result of data analysis of quality standard implementation of ISO 9001:2008 to the education process at LPBA it obtained average percentage of implementation valuation of clause 4 to 8 for 55,25% which including in medium category (41% ≤ Value ≤ 60%). Factors that become obstacle in the implementation of ISO 9001:2008 are the manpower factor (Human Resources), working method or procedure, and material form or document.

Keywords: Quality Management Standard, ISO 9001:2008, Clause, Likert Scale.