The Impact of Library Asset Capabilities on Quality of Services Provided to Beneficiaries from the Perspective of Students the Central Library of Al-Balqa Applied University: Case Study

Abstract

The current study is an attempt to identify the impact of library assets capabilities on quality of services provided to beneficiaries from the perspective of students. Library assets capabilities are paid more attention in order to achieve a permanent quality for library services. Hence, a model was designed to indicate the relations and effect of service between variables. The questionnaire was utilized for data collection, distributed to (373) students in the colleges of Al-Balqa Applied University in Salt, Jordan. Relations were tested based on the correlation coefficient (R)-Rank Order Spearman, Multiple Learner Regression and confidence interval (P≤0.05). The results showed that models of relations and effects were highly accepted, but they varied according to type, capabilities, attitude at the level of the dimensions of variables and its measurements. The study made some recommendations, the most highlighted is the call for an in-depth study on the reasons for the modest capabilities of library assets, and the low-quality library services provided to beneficiaries in Al-Balqa Applied University.

Keywords: library asset capabilities, quality of library services, Al-Balqa Applied University.