Problem Solving Skills, Information Acquisition and Utilisation among Managers in Microfinance Banks in Nigeria

Abstract

This article investigates information acquisition and utilization as determinants of the problem solving skills of managers in the microfinance banks in Nigeria. The total enumeration technique (census method) was used to cover the population size of 820 managers therein the microfinance banks in Nigeria. The validated questionnaire was used to gather data from the 820 managers out of which 615 responded given a response rate of 75 percent.The study found that information acquisition and utilization had significant correlations with the creativity of the respondents. More importantly, information acquisition and utilization were significant determinants of problem solving skills of   the managers in the microfinance banks in Nigeria. It is therefore recommended that the board of management in these microfinance banks should place much priority on information acquisition and utilization when planning to improve problem solving skills of their managers.

Keywords: Information acquisition, information utilization, problem solving skills, managers, microfinance banks, Nigeria.