IT Operations and Firm Performance: A Review Paper

Abstract

This article emphasises the competencies in IT market, and how IT affects the development of companies Performance by the financial ratios. This piece of work is a review paper and reviews the literature on the IT Operations and Firms Performance. Most of the firms just invest on IT operation and just focus on new skills by their workforce without caring about other important factors such as the way they should transfer the knowledge, human capitals and organisation learning. Improved training programs help employees to be familiar with the new technological advancement. The Review of the Literature has allowed us to conclude that the value of human capital can generate to the customers derived from skills about the costs incurred. Regarding the uniqueness of human capital, it is a derived fact that, if an asset or skill cannot be duplicated or imitated by another firm, it provides a potential source of competitive advantage to the business.The paper proceeds as follows. The first section is about Introduction. Next three section reviews the empirical literature on the IT Operations, Information Sharing, and Human Capital respectively. Part five,  we will present our analysis of  Firm Performance and IT Operation.part six will introduce an organisational performance, and  Finally, Section seven concludes.

Keywords: IT Operations, Information Sharing, Firm performance, and Human C