Study on DAPODIK Information System: User Satisfaction as Mediation of System Quality and Information Quality on Net Benefit

Abstract

The purpose of this study was to describe the system quality, information quality, user satisfaction and net benefit, and analyze the influence of system quality and information quality on net benefit through user satisfaction. The number of the population in this study were 70 operators DAPODIK Information System in Public Senior High School on Malang Regency, Indonesia. The researcher uses the census technique by asking questions on the questionnaire to collect the data. This research use quantitative and explanatory approach. For descriptive and regression analysis SPSS version 20 were applied while path analysis used to test the hypothesis. Based on the research result, the conclusions were as follows: 1) ease of use, ease of learning, response time, reliability, flexible, personalizable, and security contributed on system quality. 2) completeness, presentation of information, relevance, accuracy, and timeliness contributed to information quality. 3) repeat purchase and repeat visit contributed to user satisfaction. 4) learning, decision quality, decision time, productivity, and task performance contributed to net benefit. 5) system quality does not influence toward user satisfaction, but information quality had a positive influence toward user satisfaction. 6) system quality and information quality do not influence toward net benefit. 7) user satisfaction had a positive influence toward net benefit. 8) information quality had a positive influence toward net benefit through user satisfaction. 9) the implication of this study that information system plays an important role in creating user satisfaction and net benefit.

Keywords: System quality, information quality, user satisfaction, net benefit