The Impact of Organization Learning Culture, Internal Quality Assurance, Work Culture to Organization Performance and Student Satisfaction as Intervening Variables

Abstract

This study aims to determine the effect of Organization Learning Culture, Internal Quality Assurance (SPMI), Universitas Mercu Buana (UMB) Work Culture and Student Satisfaction as intervening variables on Organization Performance at Mercu Buana University Jakarta. The method used in the study is a quantitative method with questionnaires that are taught to lecturers, education staff and students who are considered representative in this study. Data processed in this study using SmartPLS software. The results of this study indicate that the Organization Learning Culture has a positive effect on Student Satisfaction, Internal Quality Assurance has no positive effect on Student Satisfaction, UMB Work Culture has a positive effect on Student Satisfaction. For variable Organization Leraning Culture, Internal Quality Assurance (SPMI), UMB Work Culture its direct influence is smaller then with intervening variables Student Satisfaction has a positive influence and significance on Organization Performance.

Keywords: Organization Learning Culture, Internal Quality Assurance (SPMI), Work Culture, Student Satisfaction, Organization Performance.

DOI: 10.7176/IKM/9-2-09