Knowledge Sharing Practices of Commercial Bank of Ethiopia Hossaena Town Branches

Abstract

Know days the banking sector is operating in a highly dynamic and competitive environment. Thus, with these driving forces banks are starting to understand the relevance and importance of financial knowledge sharing. The major purpose of this study was to assess the knowledge sharing practices of employees on the Commercial Bank of Ethiopia, Hossaena town branches. To this end, data were collected from a randomly selected 85 employees working in thirteen branches found in Hossaena town. Both descriptive and inferential statistical analyses were employed for analyzing the quantitative data obtained. The major factors found to influence the knowledge sharing practices of commercial Bank Ethiopia were scarcity of Information Technology infrastructures, lack of time, and lack of formal and informal awareness creating activities, lack of interaction among the staff members and physical work environment and office layouts. Also, among the four modes of the Socialization, Externalization, Combination and Internalization models of knowledge sharing, the combination was found to be a widely practiced mode of knowledge sharing. Thus, to have a better environment of knowledge sharing practices, focusing on the socialization, internalization, externalization and combination modes together seems inevitable.

Keywords: Knowledge sharing, combination, internalization, socialization

DOI: 10.7176/IKM/9-11-03

Publication date: December 31^st 2019