Using the Kano Model and the Quality of the Publishing Function in Evaluating Jordan's Academic Digital Libraries: A Case Study of the University of Jordan

Abstract

This study is based on the evaluation of digital libraries of government universities in Jordan and it followed the descriptive and analytical approach based on the Kano model in assessing the requirements for the integration of digital libraries, which is called the "Home Model". The University of Jordan library was used as a case study and then circulated to other public universities for optimal use of digital libraries. A combination of two global models was used to set the Quality Function Deployment criteria. The Kano model as a useful tool for evaluating the quality of services provided by institutions without any consideration for their type. Data was collected to feed the quality of the publishing job-Kanoo model through a questionnaire that was distributed to a sample of users at the University of Jordan to assess the extent to which the services required from the digital libraries were achieved. Because this type of studies relies on listening to the voice of the user (Voice of User), which is the main goal and goal in providing services by institutions, especially libraries, and through this, valuable and relevant information on issues that should be improved In order to increase the users' satisfaction and complementarity in meeting their needs.

DOI: 10.7176/IKM/10-4-01

Publication date:May 31^st 2020