The Impact of Information Technology Facility and Knowledge Management Policy on Product Improvement for Dire Dawa National and Ture Cement Factories in Ethiopia 2015; Cross-sectional Survey Method

Abstract

Information Technology has a crucial role to play in the creation and dissemination of knowledge in a variety of organizations and information technology allows an organization to create, share, store, and use knowledge. This study identified the impact of information technology facility, policy and culture that is available in cement factories. The study also examines the relationship between information technology facility, knowledge management policy and organizational productivity that exercise in Dire Dawa national   and Ture cement factories. Qualitative and quantitative approach was used to investigate the existing gaps that may likely be initiated by different contextual attributes. To carry out this investigation a descriptive research method was used.  Purposive and simple random sampling was used for selected 143 office employees.  Questionnaire,  interviews  and observation  check  list  were  used  to  gather  data.  The result of present study showed that the selected cement factories have organizational and knowledge management culture with existing policy. ICT facility give strength for organizational productivity and also ICT facility with knowledge management policy available in the factories have grate contributions on organizational productivity.  The limited functionality of ICT facility,   the non availability of knowledge management policy and limited capacity knowledge expert are problems that hinder organizational productivity   in the factories.

Keywords: ICT facility, Organizational Productivity, Available Knowledge Management policy

DOI: 10.7176/IKM/10-7-04

Publication date:October 31^st 2020