Effects of Information and Communication Technology on Secretaries’ Performance in Contemporary Organisations in Bayelsa State, Nigeria

Abstract

The study examines the effects of information and communication technology on the performance of public sector secretaries’ in Bayelsa State, Nigeria. The quality of secretaries available is a function of reliable and acceptable reporting framework that will improve productivity in the public sector. This can only be achieved through an effective and efficient human resource development structure. To achieve the objective of the paper, primary and secondary data were used. The primary data was obtained through a well structured questionnaire administered to ninety five public sector secretaries’ in Bayelsa State and the data obtained were analysed with econometric models of multiple regression and diagnostic test. The Cronbach’s alphas model was used to verify the reliability of the instrument. The study found that the usage of computer, telecommunication and video techniques positively and significantly related to the productivity (performance) of public sector secretaries’ in Bayelsa State, Nigeria. Based on these findings, the implications for human resource development mechanism practice and recommendations were discussed.

Keywords: ICT, Performance, Secretaries, Organisation.