Information and Knowledge Management
Effectiveness Measurement of Digital Library in Higher Education
Abstract
The purpose of this research is to fill the gap between the student expectation and service provided by the digital library in terms of the service quality offering in the library. The user satisfaction of digital library was measured quantitatively through online questionnaire and analysed to establish relationship between the user satisfaction and its antecedents in order to identify critical factors so that suggestions could be made for the Chief Information Officers to enhance the user satisfaction.
Keywords: Technology acceptance model, Perceived ease of use, Perceived usefulness, Intention to use, User satisfaction, Digital library.
DOI: 10.7176/IKM/12-2-03
Publication date: February 28th 2022
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ISSN (Paper)2224-5758 ISSN (Online)2224-896X
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