Obstacles to the Implementation of Total Quality Management in Family Businesses

Abstract

This study examines the obstacles to the implementation of Total Quality Management (TQM) in family businesses, focusing on companies located in Tripoli, Lebanon. The research emphasizes the importance of TQM as a modern managerial concept that enhances efficiency, competitiveness, and sustainability. The study clarifies the concept of TQM, identifies weaknesses and barriers hindering its adoption, and explores methods of application within family firms.

Using a descriptive methodology supported by literature and previous studies, alongside an analytical method with SPSS for statistical validation, the research tests two primary hypotheses: whether demographic variables influence TQM implementation and whether multiple organizational factors affect its adoption. Six aspects were analyzed: leadership, organizational, cultural, societal, material, and technological/information systems.

The study concludes that while no absolute obstacles prevent the adoption of TQM, certain shortcomings remain, particularly in organizational and technological dimensions. Addressing these weaknesses can enhance efficiency, strengthen competitiveness, and ensure the sustainability of family enterprises. The research contributes by providing a comprehensive framework linking TQM practices to the development and continuity of family businesses within the broader economic cycle

Key Words: Family Businesses; Total Quality;  Economic Business

DOI: 10.7176/IKM/15-2-07

Publication date: September 30^th 2025