A Comparative Analysis of the Application of Information Technology by Foreign and Local Banks in Ghana

Abstract

To consider, the banking sector is increasingly being fraught with competition, and banks need to hedge against excessive competition to make growth. The effective use of information technology is one way of doing this. The study was a survey, a quantitative and a non-experimental research. A sample size of 72 IT bankers was used. Frequencies, percentages, Kendal’s correlational test and the chi-square test were used in data analysis. It was found that extent of use of Information Technology is higher for foreign banks. The use of information technology positively relates to customer retention, customer satisfaction, customer patronage and profitability, and this means that the use of IT in the banking sector promotes growth. The capacity of investment on IT by foreign banks is much higher than that of local banks.

Key words: Information technology, local banks, foreign banks, customer satisfaction, customer retention, customer patronage, growth