Assessing service effectiveness and satisfaction with library services at Babcock University, Nigeria

Abstract

The aim of this study was to investigate the use, effectiveness and satisfaction with library services. The descriptive research design was used for this study. The population was made up of 5,847 undergraduate students at Babcock University, Nigeria.  Purposive sampling was used in selecting 200 respondents to participate in the study. Data was collected through the use of questionnaire and analyzed using frequency and percentage counts. Findings from the study revealed that photocopying and reference services were the most utilized library services.  Photocopying, reference and circulation services were also considered as effective services. Majority of the respondents, however, indicated that they were satisfied with library services to a little extent. The study concluded by noting that the provision of service(s) is an essential part of libraries which should not be taken for granted. Based on the findings, recommendations were made.