Improving the ISO 9000 Factual Approach Principle through Metaheuristic

Abstract

In this paper, the efficiency of the factual approach principle to decision making is improved by the mean of an Artificial Bees Colony metaheuristic. This principle is one of the eight basic principles in which the quality management system of the ISO 9000 series is based. This metaheuristic is adapted to solve the Flow-Shop Scheduling Problems with Makespan criterion, and the result proves the efficiency of the factual approach to decision making.

Keywords: data analysis, factual approach to decision making, quality management system, metaheuristic, production scheduling