Satisfaction with Healthcare Services Provided in Public Hospitals of Southern Punjab, Pakistan: Study of District Head Quarter Hospitals

Abstract

The purpose of this research is to explore patient complaints and patient satisfaction in the context of District Head Quarter Hospitals (DHQHs) practice improvement. The objectives of the study are to evaluate health-related quality and facilities of services, patient satisfaction, and adherence to treatment in patients with moderate in District Head Quarter Hospitals (DHQHs) Southern Punjab, Pakistan. The methodology used was empirical, quantitative and data were represented in percentage tables. Primary data was collected through the questionnaires from each district of Southern Punjab. The targeted population was patients and attendants of DHQHs. The random sampling technique was used for the collection of data. Closed ended and Likert scale questionnaires was entertained for data collection. The sample size was 100 and the response rate was cent percent after follow-up. Data is analyzed through regression and correlation by using SPSS software. The findings shows that the main factor that highly influenced on the satisfaction of patient and cause dissatisfaction of DHQHs services is the attitude of doctors, lab-technicians, nurses and clerical staffs.

Keywords: Satisfaction, Health care services, Southern Punjab