Facilities/Services Provided and Residents’ Satisfaction- A Case Study of Oyo State Housing Corporation Site and Services Schemes, Ibadan

Abstract

This paper examines Facilities/Services provided and Residents’ Satisfaction using Oyo State Housing Corporation Site and Services schemes as a case study. Primary data were collected with questionnaires administered and retrieved from 207 residents. Frequency distribution percentage table and 5points Likertsacle were used to analyse data. The study established that the proportion of male and female residents on the schemes were 56.0 and 44.0% respectively and 33.3% of the residents earned an annual income of between N221,040 and N1,062,672. All (100%) respondents are literate and are such well-informed; whose length of stay in the estates is of long period and therefore can be relied upon to give adequate data to determine resident satisfaction of the study area.The services and facilities provided in schemes were road, electricity, potable water, drainage, street lightening, sewage system, community hall, schools, transportation system, police station, worship centres and  fire station  representing  90.3%,88.5%,18.4%,59.4%,15.9%,27.5%,22.7%,70%,5.8%,43%,68.1% and 5.3% respectively. Out of these services/facilities, Schools and Road were in good condition ; with mean ratings of 3.21 and 3.03 respectively compared to others while Fire Station is in a deplorable state having a mean rating of 1.35.Similarly, Residents are only satisfied with Schools and Road given their mean ranking of 2.68 and not satisfied with other facilities sequel to their mean ranking below 2.5.The study concluded that residents are only satisfied with Schools and Road out of other facilities/services provided in the schemes. The study recommended more provision of services/facilities in the study area and a regular maintenance of same so as to ensure residents’ satisfaction and enhanced housing delivery.

Keywords: Facilities/Services, Site and Services Schemes, Residents’ satisfaction, Ibadan.