The Role of Psychological Stress on the Performance of the Social Workers Working in the Hope Complexes of Mental Health in Northern Borders

Fayes Suryan Al Anazi Prof. Ayed Wraikat Abstract The study aimed to know the role of psychological stress in the performance of social workers in Al-Amal mental health complexes in the northern border region. In order to achieve this goal, a two-part questionnaire was designed. The first part included demographic and social information, while the second part formed of five axes (anxiety Depression, mental health, handicaps and the role of mental health management). The sample consisted of eightyfive subjects .The results of the study showed the following: There are statistically significant differences according to the effect of social pressures, according to the family's support among social workers at Al-Amal Complex for Mental Health in the northern region. There are statistically significant differences according to the effect of economic pressures according to the income level of the social workers in Al-Amal Complex for Mental Health in the northern region . There are statistically significant differences according to the effect of psychological stress on social workers in Al-Amal Complex for Mental Health in the northern region, according to psychological rigidity.

2-Shawkat (2013) "Psychological stress" is a common psychological phenomenon in our daily life, and one of the main concepts of understanding and interpreting behavior is that a person feels pleasure and pleasure when he reaches his needs and feels distress or psychological pressure if he is prevented from satisfying those needs, and when we talk about " Psychological Stress "We are talking about a problem that has accompanied man since he was on the ground. Our present age is the era of "psychological stress", due to several reasons, the most important of which is the strong competition for specific resources, the emergence of economic, social and political crises, wars and human and natural disasters, all of which are features of the modern era. The impact of "psychological pressure" extends to various aspects of the worker, his physical and psychological health in addition to The productivity and performance of the organization, which reflects negatively on the whole society, hence the importance of caring for finding appropriate solutions to deal with "psychological stress" to reduce it or keep it within the normal level. In light of the data, the current research objectives were formulated: 1-Measuring "psychological pressures" among social researchers working in prisons (first Rusafa prison). 2-Measuring job satisfaction with social researchers working in prisons (first Rusafa prison). 3-Finding the relationship between "psychological stress" and job satisfaction with social researchers working in prisons (first Rusafa prison). To achieve the goals of the research, the researcher prepared two measures, the first to measure "psychological stress" and the second to measure job satisfaction. It consisted of (21) items. The sample was chosen by simple random method. After collecting the data, it was processed using the appropriate statistical means. The research reached the following results: 1-The sample has Psychological stress. 2-The sample has job satisfaction> 3-Al Dhafiri (2011) This study examines the effect of "psychological stress" during work on the performance of social workers working in primary schools in the State of Kuwait, and the impact of social support in the process of facing problems. The study included a sample of 233 social workers who responded to the study out of 262 social workers distributed among the 136 primary schools in Kuwait as a comprehensive sample for all schools. The results related to Pearson Lab, ANOVA analysis, psychological tests, the measures used «Seoul 1983», the social adjustment scale and the Center for the Study of Depression «Radloff 1977» showed that the "psychological pressures" that social workers go through in carrying out their work were subjected to the measurement using a modified version of the events scale Difficult daily life, as it was found that the psychological pressures that social workers are going through due to work pressures were significant at a rate of "300" "on the scale of the established social adjustment. The results also showed that there is a statistically significant relationship between work conditions and "psychological stress". The search for social support establishes the relationship between daily work events and the "psychological stress" that a social worker faces. The study also reached some important results, many of which are compatible with the literature related to this research, as well as with the hypotheses of the study.
Foreign studies: 1-Wagaman Study, Jennifer, (Clara, Elizabeth A. Segal, 2015) (Social workers are at risk of developing fatigue and stress from secondary trauma (STS) as a result of the nature of their work and the contexts in which they work. Little attention has been paid to factors within the control of A social worker that may prevent fatigue and STS and increase compassion satisfaction. Empathy, which is a combination of physiological and cognitive processes, may be a tool to help treat fatigue and STS. This article examines the results of a study of social workers (number = 173) that explores the relationship between components of empathy Fatigue, STS, and Empathy Satisfaction using the Empathy Assessment Index and Professional Quality of Life tools. It was assumed that higher levels of empathy would be associated with lower levels of fatigue and STS, and higher levels of empathy satisfaction. Results indicate that compassion components may prevent or reduce fatigue and STS with Increased satisfaction with empathy. This sympathy should be included in training and education throughout the life of the social worker. 2-2008 (Madeleine & Kim,) This study examines the main and interactive effects of the role of stress, job independence, and social support in predicting fatigue and intent to spin among social workers. This study included a sub-sample of 346 social workers who were identified through a randomized cross-sectional survey of 1,500 registered social workers in California. Adjusted by age, gender, organizational tenure, and annual salary, structural formula analyzes revealed that role pressure had a direct positive impact on fatigue. Social support variables and job independence had a direct negative impact on intention to turn, but not on fatigue. The results showed that job independence interacted with role pressures in predicting fatigue, while social support interacted with role pressures in predicting turnover. The results of the study indicate that the creation of decentralized working conditions is necessary to prevent fatigue, and that building supportive working conditions is necessary to retain social workers who have significant pressure on the role.

Commenting on previous studies:
It is clear from the review of previous studies, the large number of scientific research that dealt with the topic of "psychological and social stresses", but there is a dearth of researches that linked between "psychological and social stresses" that society affected as a result of the economic conditions that the whole world is going through in addition to the requirements of economic life, which leads To create pressure for coexistence at the level it hoped for.

Theoretical framework:
Social service is a set of values, based on respecting the human being, safeguarding his dignity and humanity, and preserving the confidentiality of information related to the situation, ensuring the freedom of the person to choose what he wants for himself according to his beliefs, and helps to invest and employ him to help himself by himself, and the social worker is a specialized person who has many features To make him successful in his work, by preparing and training him so that he can play his effective role and avoid the difficulties that hinder him in performing his work tasks to the fullest extent, except that social workers are human beings and prone to stress because they participate in their jobs that require a lot of psychological terms. The social worker's role is to provide a wide range of services from emotional support to situations, as social workers may interfere by providing individual or family counseling, providing group education or support, and working with community groups in developing resources to help patients meet their specific needs. As a result, the social worker is vulnerable to stress.
The role of the social worker, his work style, and his interference differ according to the situations and categories with which he works. The role of the social worker in the educational field differs from his role in the field of women's and children's rights from the field of addiction, and other areas, and despite these different areas, they are all based on three Main roles: o The preventive role: The social worker takes the necessary preventive measures to reduce the spread of the social problem in which he works. The developmental role: the work of the social worker develops the individual capabilities and skills of the groups he works with, and that helps open several areas for them to work, develop and succeed. o The therapeutic role: The social worker works to get rid of the situation with which he works with from the social or psychological problems he suffers from, or to help in learning to accept them and how to deal with them, as is the solution in cases of physical disability, which constitute the primary barrier to preventing the achievement of the developmental role (tired bin Saleh bin Qahim, 2004, p. 25) The job of the social worker in the hospital's medical field is an important element in medical treatment given the nature of the role the social worker plays through his cooperation with the medical team treating the patient's social problems. This is evident in the medical socialist's endeavor to achieve the following goals:  Spreading awareness and healthy culture to prevent disease.  Helping the patient to reach recovery as soon as possible.  Linking the hospital to the outside community and its institutions.
 Eliminate the problems that the patient suffers from.  Cooperating with officials to provide the required services to patients.

The effect of "psychological stress" on a person
The relationship between an individual's psychological stress and his health and physical condition is inverse. The higher the rate of psychological pressure on a person, the lower his overall health rate, due to physiological changes in the body. Any psychological effect has reactions in most parts of the body, called predisposition, and if the situation worsens under pressure on the individual, it may lead to serious diseases, despite many attempts to maintain health such as dieting, playing sports, and other preventive means And therapeutic. A study was conducted on a group of people whose purpose was to explain the psychological state and its effect on the human immune system, so the result was that the immune system decreased its concentration in the body when exposed to stress. And one of the studies that were conducted on the topic of mental disorders and their prevention showed that about 450 million people suffer from mental disorders throughout the world, and that a quarter of people will develop one or more mental disorders at some point in their lives, and that these disorders are not only an economic and social burden Rather, it poses a risk to physical health. It is worth noting that there are many studies that have proven that social factors, satisfaction and psychological happiness have the greatest impact on maintaining physical health, among the diseases caused by stress and psychological pressure:  Increased risk of developing a type of cancerous tumor; to weaken the immune system of the individual in the case of emotional emotion.  The effect on the heart, which is linked to human heart attacks.  arterial stenos is; And this is through a study conducted on people who have measured levels of the hormone cortical that is produced by the body (stress hormone) when a person is exposed to psychological pressures, and the release of which leads to narrowing of the arteries.  anemia caused by loss of appetite; Because of stress and tension.  The incidence of many other diseases, such as: backache, neck, shoulders, stomach, head, migraines, high Journal of Education and Practice www.iiste.org ISSN 2222-1735 (Paper) ISSN 2222-288X (Online) Vol. 11, No.21, 2020 pressure, and discoloration of the skin so that it becomes.

Ninth: Procedural terms: 1-"Psychological Stress":
Define what is and what are environmental events or stimuli that cause dysfunctional responses in individuals. (Abdullah Al-Deraibi, 2010, p. 676) The researcher relied on the use of this definition as a procedural definition of the study. Glossary of psychoanalysis: it is all external factors that put pressure on the psychological state of the individual to a degree that makes him in a state of tension, anxiety and negative impact on his ability to achieve integration and balance in his personality, in addition to the loss of emotional equilibrium and the emergence of behavioral patterns New ones, and these pressures arise when the individual is faced with an urgent matter that requires the correct response to it or a demand that does not have sufficient capacity to fulfill it, or that it falls outside the limits of his ability. (Alaa Kamal Ahmad Muhammad Abdullah, 2018, p. 10) "Psychological stress" in this study has been defined through paragraphs (1-17). 2-"Social Worker": A person who performs his work in the light of the concept of the social service profession and on the basis of its philosophy is committed to its principles and ethical standards for solving social problems experienced by the individual.

Fourth: The importance of the study:
The importance of this research stems from the importance of studying the extent of the impact of "psychological stress" on the performance of social workers working in Al-Amal Health Complexes in the northern border region, as the role of social workers is an important role for society and that society in general needs to activate their roles by spreading a culture of social work and trying Reducing the pressures on them such as social, psychological and economic pressures, which hinders them from performing work, which affects the institutional work. Fifth: The objectives of the study: The main objective of the research is: The role of "psychological stress" on the performance of social workers working in Al-Amal mental health complexes in the northern borders There are several sub-goals in the primary goal: 1. Knowing the role of concern over the performance of social workers working in Al-Amal mental health complexes in the northern borders from their point of view. 2. Knowing the role of depression on the performance of social workers working in Al-Amal mental health complexes in the northern borders from their point of view. 3. Knowing the role of mental health in the performance of social workers working in Al-Amal mental health complexes in the northern borders and their performance from their viewpoint. 4. Verifying the presence of statistically significant differences at the level of significance (α = 0.05) between the estimates of the study sample individuals on mental and social health management in enhancing the performance of social workers working in Al-Amal mental health complexes in the northern borders due to variables (gender, educational qualification, years of service ). 5. Explain the most important psychological obstacles and challenges facing social workers working in Al-Amal mental health complexes in the northern borders. 6. Finding the most important means and suggested ways to activate the role of the Department of Mental and Social Health in enhancing the performance of social workers working in Al-Amal mental health complexes in the northern borders. Sixth: Questions of the study: The study is based on answering the main question of the research, which is as follows: What is the impact of the role of social, economic and psychological pressures on the performance of social workers working in Al-Amal mental health complexes in the northern borders? Research questions : 1. What is the role of concern for the performance of social workers working in Al-Amal mental health complexes in the northern borders? 2. What is the role of depression in the performance of social workers working in Al-Amal mental health complexes in the northern borders? 3. Is there a correlation between the mental health of social workers working in Al-Amal mental health complexes in the northern borders and their performance? 4. What is the level of mental and social health and the performance of social workers working in Al-Amal mental health complexes in the northern borders? 5. Are there statistically significant differences at the level of significance (5 = 0.05) between the estimates of the study sample individuals on mental and social health management in enhancing the performance of social workers working in Al-Amal mental health complexes in the northern borders due to the variables (gender, educational Journal of Education and Practice www.iiste.org ISSN 2222-1735 (Paper) ISSN 2222-288X (Online) Vol. 11, No.21, 2020 qualification, years of service) ? 6. What are the psychological obstacles and challenges facing social workers working in Al-Amal mental health complexes in the northern borders? 7. What are the ways and means to activate the role of the Department of Mental and Social Health in enhancing the performance of social workers working in Al-Amal mental health complexes in the northern borders?

Method and procedures
The curriculum used: In light of the nature of the study and the goals that it seeks to achieve, and to answer the questions that it raises, the social survey method with a comprehensive quality for social workers working in Al-Amal complexes in the northern borders is that it is the most approved scientific curriculum and the most appropriate method of study to obtain the data and information necessary for the study. Study community: Al Amal Health Complexes in the Northern Borders Region, which employs 400 The study sample: A sample of 85 social workers was selected intentionally.

Study limits: in 2019
Difficulties encountered by the researcher: 1-There is a dearth of academic and evaluation studies to relieve stress in its various forms from social workers 2-The limited time to carry out this study. As the time is very short compared to the goals set for the study.

Statistical data processing methods:
The researcher used in processing the study data the statistical methods appropriate to the nature of this study as follows: 1. Pearson correlation coefficient to measure the validity of the internal consistency of the questionnaire items. 2. Cronbach's Alpha factor for calculating the stability of the resolution. 3. Frequencies and percentages to describe the study sample and determine the percentages of their answers. 4. A test of mono-contrast analysis to reveal the differences between the views of the study sample according to their personal variables.

Tenth: The answer to the study's questions:
Through the main question of the research, which is as follows: What is the impact of social, economic and psychological pressures on the performance of social workers working in Al-Amal Health Complexes in the northern border region? The opinions of the study sample differed on the effect of social, psychological and economic pressures on social workers in Al-Amal Health Complexes in the Northern Borders Region by means of interview and observation, and the application of the scale was based on a sample of 85 items out of 96 forms submitted.

Data Analyze
In this part of the research, we will deal with a description of the vocabulary of the study population according to the variables studied, and also the questions of the study will be answered.

Statistical standard:
The Likart five-step scale was adopted to correct the study tools, by giving each of its paragraphs one of the five grades (strongly agree, agree, neutral, disagree, strongly disagree) and they are digitally represented (5, 4, 3, 2, 1) on Arrangement.

Virtual validity
To ensure the sincerity of the study tool, they were presented to a number of faculty members to take their views about the clarity of their expressions and their suitability of the study questions, and some paragraphs were modified based on the opinions and proposals of the arbitrators. Where the arbitration was regarding the following aspects: The extent of clarity of the instructions provided to the individuals of the sample. • The suitability of alternatives to answers to paragraphs • The suitability of the number of paragraphs for each dimension.
• The clarity of the linguistic wording of the paragraphs and their content being appropriate to the dimension.

Construction Certification:
To extract the significance of construction sincerity, the parameters of the correlation of the paragraphs with the total degree were extracted, where the paragraphs were analyzed and the correlation coefficient of each of the paragraphs was calculated, as the correlation coefficient here represents a sign of honesty with respect to each Journal of Education and Practice www.iiste.org ISSN 2222-1735 (Paper) ISSN 2222-288X (Online) Vol. 11, No.21, 2020 paragraph in the form of a correlation coefficient between each paragraph in the field to which it belongs, and the following table Show that. .901 Correlation coefficients between vertebrae and the domain to which they belong, It should be noted that all correlation coefficients were of acceptable and statistically significant degrees, and therefore none of these paragraphs was deleted.

The Stability of the Study Instrument
The stability coefficient was calculated using the internal consistency method according to the Cronbach alpha equation, and Table No. (2) shows the coherence coefficient according to the Cronbach alpha equation and these values were considered appropriate for the purposes of this study.  (3) that 43 of the study sample represents 50.6% of the total sample whose ages are less than (20-30) years and they are the most category of the study sample, while (28) of them represent 32.9% of the total The sample ranges between the ages of less than (30 -40) years, compared to 14 of them representing 16.5% of the total study sample, whose ages range from (41 -50) years and they are the lowest category of the study sample as shown by the previous form, as the previous table indicates a percentage Males were the highest of the study sample, as they got 67.1%, while the female percentage was 32.9%.
University education obtained the highest percentage, which was 83.5% compared to 15.3%, and the PhD degree obtained the lowest year, which was 1.2%. As for the income ratio, it was the highest rate above the average, as it obtained 48.2% of the total averages, while the rest was distributed The average income is 31.8%, low and high, approximately 10.6% and 9.4, respectively.
The first question: What is the role of concern over the performance of social workers working in Al-Amal mental health complexes in the northern borders from their point of view?
To answer this question, arithmetic averages and standard deviations were extracted for paragraphs related to the field of concern for the performance of social workers working in Al-Amal mental health complexes in the northern borders, and the table below shows that.  (4) shows that the arithmetic averages ranged between (3.32-4.05), where paragraph No. (12) stipulated "my concentration is high when I work" in the first place with an average score of (4.05), while paragraph No. (2) "I think I am more nervous than most people," she said, with an average score of 3.32. The mean of the anxiety as a whole was (3.69) .
The second question: What is the role of depression on the performance of social workers working in Al-Amal mental health complexes in the northern borders from their point of view ?
To answer this question, mathematical averages and standard deviations for the depression-related items on the performance of social workers working in Al-Amal mental health complexes in the northern borders were extracted, and the table below shows that.  (5) shows that the arithmetic mean ranged between (2.99-3.85), as paragraph (20) stated that "My confusion at work annoys me" is in the first place with an arithmetic average of (3.85), while paragraph (32) came Its text says, "I find it difficult to make a decision" at the last rank, with an average score of (2.99). The mean for depression as a whole was 3.54.
The third question: What is the level of mental health and social performance of social workers working in Al-Amal mental health complexes in the northern borders?
To answer this question, average scores and standard deviations for mental health were extracted for social workers working in Al-Amal mental health complexes in the northern borders and their performance, and the table below shows that.
Journal of Education and Practice www.iiste.org ISSN 2222-1735 (Paper) ISSN 2222-288X (Online) Vol. 11, No.21, 2020 (6) shows that the arithmetic averages ranged between (4.09-3.09), where paragraph No. (61) states, "I feel nervous if I face my boss at work" came first and with an average of (4.09), while paragraph No. (38) And it reads: "A while ago, Elias filled my life" with the last rank, with an average score of (3.09). The mean arithmetic for mental health as a whole was (3.66).
Fourth Question: What is the level of mental and social health and the performance of social workers working in Al-Amal mental health complexes in the northern borders? To answer this question, mathematical averages and standard deviations for mental and social health and the performance of social workers working in Al-Amal mental health complexes in the northern borders were extracted, and the table below shows that.
Journal of Education and Practice www.iiste.org ISSN 2222-1735 (Paper) ISSN 2222-288X (Online) Vol. 11, No.21, 2020 (7) shows that the arithmetic mean ranged between (3.87-2.96), as paragraph (65) stated that "I need to develop my skills" in the first place with an average of (3.77), while paragraph (77) It reads, "I feel happy about achieving my goals," with the last average, with an average score of (2.96). The mean of the mental and social health as a whole was (3.43 .( Fifth question: Are there statistically significant differences at the level of significance (α = 0.05) between the estimates of the study sample individuals on the management of mental and social health in enhancing the performance of social workers working in Al-Amal mental health complexes in the northern borders due to the variables (gender, educational qualification, years of service ( To answer this question, arithmetic averages and standard deviations were extracted from the Department of Mental and Social Health in enhancing the performance of social workers working in Al-Amal mental health complexes in the northern borders according to variables (gender, educational qualification, years of service), and the table below shows that .  11, No.21, 2020 complexes in the northern borders due to the different categories of gender variables, educational qualification, years of service. To show the significance of the statistical differences between the arithmetic averages, the ANOVA variance analysis was used. -There were no statistically significant differences (a = 0.05) due to the effect of gender, where the value of P was (1.287) and with statistical significance of (260). -There were no statistically significant differences (a = 0.05) due to the effect of the educational qualification, as the value of P (. 445) and with statistical significance reached (.642).
-There were no statistically significant differences (a = 0.05) due to the effect of years of service, where the value of P was (1.474) and with statistical significance of (.208) . The sixth question: What are the psychological obstacles and challenges facing social workers working in Al-Amal mental health complexes in the northern borders? To answer this question, arithmetic averages and standard deviations for psychological obstacles and challenges facing social workers working in Al-Amal mental health complexes in the northern borders were extracted, and the table below shows that . Table (10) shows that the arithmetic averages ranged between (3.00-3.66), as paragraph (86) which states "mental health is important to society" came first and with an average of (3.66), while paragraph (78) came Its text says, "I find a lack of focus in my work" in the last rank, with an average score of (3.00). The mean of psychological disabilities and challenges as a whole was (3.42). To answer this question, arithmetic averages and standard deviations were extracted for the means and means necessary to activate the role of the Department of Mental and Social Health in enhancing the performance of social workers working in Al-Amal mental health complexes in the northern borders, and the table below illustrates this. Table (11) shows that the arithmetic mean ranged between (2.98-3.53), where paragraph (94) which states "spreading a culture in the role of the importance of the social worker" came first and with an arithmetic mean of (3.53), while paragraph No. ( 101) The text says, "The work of a body or association responsible for solving specialist problems" is ranked last, with an average of (2.98). The mean of the means necessary to activate the Department of Mental and Social Health as a whole was (3.22),

Conclusion
The profession of social worker these days tends to work long hours of the day and deal with various activities and pay attention to the problems that customers are located in order to help them solve what affects their psychological and health condition and this besides social and economic pressures so that he lives a condition appropriate to the requirements of the times all of these factors led to doing With this study, to find scientific and practical solutions for the mitigation of the social worker so that his work can be performed easily and easily, because if we overlook these existing problems for this important group in society, the community will afflict many social diseases in addition to the reluctance of members of society in all its categories (males / Females) from working in the social field, and consequently, the deterioration of society, which was in a way to evolve, develop, and join advanced nations.

1.
The results of the existence of a role for concern on the performance of social workers working in Al-Amal complexes for mental health in the northern borders from their point of view, where the results of the study agreed with the study of Al-Halim (2015) that stresses, whether from work or from humans affect the nerves, so it should try to reduce Them or get rid of them, and how to deal with them by learning how to confront them and stand up to them. 2. The study also showed a role for depression on the performance of social workers working in Al-Amal mental health complexes in the northern borders from their point of view. The results of the study, Shawkat (2013), agreed to the effect of "psychological stress" that extends to the various aspects of the worker, his physical and psychological health in addition to productivity The organization and its performance, which reflects negatively on the whole society, hence the importance of caring to find appropriate solutions to deal with "psychological stress" to reduce it or keep it within the normal level. 3.. The study also showed that there is a role for mental health in the performance of social workers working in Al-Amal mental health complexes in the northern borders and their performance from their point of view. 4. The study also revealed the existence of psychological obstacles and challenges facing social workers working in Al-Amal mental health complexes in the northern borders, the most important of which are economic conditions, as the study concluded that the social worker is concerned with many economic conditions. 1. The study also showed the following results: -There are statistically significant differences according to the effect of anxiety according to the family's support among the social workers at Al-Amal Complex for Mental Health in the northern region. -There are statistically significant differences according to the effect of depression according to the income level of the social workers in Al-Amal Complex for Mental Health in the northern region. -There are statistically significant differences according to the effect of "psychological stress" on social workers in Al-Amal Complex for Mental Health in the northern region, according to psychological rigidity. 2. The study also showed that the means to activate the Department of Mental and Social Health are: 1-Awareness programs must be made about the importance of the role of social workers. 2-The work of psychological support programs for social workers, and that it is a regular. 3-Providing the appropriate tools and suitable workplaces for the performance of the social worker. 4-Training courses to develop the work of the social worker. 5-Pay attention to all the notes and their application that the social worker makes clear to solve problems at their roots. 6-Spreading the culture of relying on the social worker for solving various problems and confidence in his performance. 7-Providing accredited courses to pass certain tests to work in the social field and creating a body for social specialties, such as the Health Specializations Authority.

Recommendations
1-Supporting the social worker by increasing salaries to alleviate economic pressures. 2-Providing courses to develop the skills of the social worker to deal with the requirements of the times and gain new experiences in dealing with clients. 3-Developing family awareness in the media of the importance of the family's role in alleviating the pressures of its members, especially since the family plays an important role in this.