Predicting Owner Satisfaction Through Business Development Services: A Case of Islamic Microfinance Sector of Pakistan

Abstract

This paper means to examine the moderating effect of business growth on the connection between Business Development Services (BDS) and owner satisfaction on the Islamic Microfinance System in Pakistan. In particular, this paper demonstrated the adequacy of the business development services given by Islamic microfinance framework to fulfill the SMEs clients and how this relationship is dependent upon the business growth openings. In looking at the theorized demonstrate, the quantitative approach was utilized. The outcomes affirmed the immediate impact of BDS on owner satisfaction and the moderating part of business growth on the said relationship.

Keywords: SMEs, Islamic microfinance system, business development services, customer satisfaction,