The Analysis of Queuing Theory Process for Customer Services Delivery: A Case Study of MUET Examination Department Jamshoro.

Abstract

The application of Queuing models as technique of Queue solution in issuing the certificates like (pass certificates, marks certificates, transcript and Degree) in examination department MUET, Jamshoro. Specially this study attempts to look at the problem of long Queues in Examination department MUET Jamshoro. The variables measured include arrival rate (λ) and service rate. The were analyzed for the data of April 2017 to May 2018 and the efficiency in students satisfactory through the use of multichannel queuing models which were compare for a number of queue performance. It was discovered that using a 11- server channel system was better than a 9-serrver model,7-serrver model, 5-serrver model, 3-serrver model and 2-server model.

Keywords: students issuing certificates, multichannel Queuing Model, server efficiency, Queue Length, Queue Time.