Health Service Quality of Dekai General Hospital of Yahukimo District

Abstract

The research purpose was determined the health services quality in the Dekai General Hospital (RSUD) Yahukimo District. The research was used quantitative descriptive approach by described and explained the relation between one constraint with other constraints about the health service quality and external communication to the health service quality at Dekai General Hospital of Yahukimo Papua Province. The data type are including of primary and secondary data. The research population is all of patients in the Dekai General Hospital of Yahukimo District for one month period of 5-30 January 2017. The sampling method was used insidental sampling method. Sampling technique was used Lemeshow formula from 96 peoples. Data collection methods were used literature study and questionnaire. Data analysis technique was used performance analysis of Importance-Performance Analysis (IPA) measured the performance and used Cartesian diagram analysis determined the service indicators that are satisfactory or unsatisfactory patient. Research result was proven that the health service quality in Dekai General Hospital of Yahukimo Districy is high in accordance to the patient expectation that is 4 items included in B quadrant of Cartesian diagram. Proven that health service quality in Dekai General Hospital of Yahukimo District is low whereas the high patient expectation where 4 items included in A quadrant of Cartesian diagram. It is proved that there is low service expectation but high health service quality in Dekai General Hospital of Yahukimo District is 5 items included in D quadran of Cartesian diagram. There is proven that low patient expectation and low health service quality at the Dekai General Hospital of Yahukimo District are 5 items included in C quadrant of Cartesian diagram.

Keywords: service quality