Population Administration Services Through the Population Administration System Application Program (Study of Population Service Processes through the Population Administration System Application Program in Batu City)

Abstract

Online Population Administration Process services in Batu City reflect the attitude that truly serving the community will be manifested through the quality of service provided to the community. The government as a service provider for the community is required to provide increasingly quality services. Moreover, in the face of competition in the era of globalization, the quality and service of government officials will be increasingly challenged to be more optimal and able to respond to the increasingly high demands of the community, both in terms of quality and in terms of community satisfaction with the services they get. The method used in this research is to use qualitative methods. The results of this study indicate that: (1) The Population Administration Service Process through the SIAP Application Program in Batu City greatly helps the population administration service process to be more efficient and effective. This application makes it easy for all administrative processes that have seemed complicated and long; (2) Coordination with Related Fields Regarding Population Administration through the SIAP Application Program in Batu City, channeled to officials implementing the program by means of the head of the public service provider or the appointed official responsible for providing services and resolving complaints / problems in the implementation of public services; (3) Factors that hamper the Batu City Government in Carrying out Population Administration Services through the SIAP Application Program in Batu City are the gap in service quality which is not only caused by inadequate facilities and infrastructure, limited human resources and also management of public service systems. not yet integrated; (4) Factors Supporting the Government of Batu City in Providing Population Administration Services through the SIAP Application Program in Batu City, namely the attitude and commitment of the implementers in providing population administration services through the SIAP application program in Batu City. The analysis and discussion of this research are: (1) The Process of Population Administration Services through the SIAP Application Program in Batu City, the SIAP application program in Batu City is a means of the process of population administration services for the people of Batu City. The SIAP application really helps the population administration service process to be more efficient and effective. This application makes it easy for all administrative processes that have seemed complicated and long. Regarding online services carried out in Batu City through several websites that are separated based on their needs. Among other things, https://bit.ly/dafduk-batu is used to serve family cards (KK), changing electronic identity cards (KTP), Child Identity Cards (KIA), moving letters and residence certificates (SKTT), management birth certificates, death and marriage certificates and https://bit.ly/capil-batu to provide services for administering divorce and changing citizenship. The services are provided for 6 hours starting from 08.00-14.00 WIB. Likewise, the information technology in Batu City is very sophisticated. This is evidenced by the variety of applications and webs that provide information about Batu City to applications that can help government administration in Batu City; (2) Coordination with Related Fields Regarding Population Administration through the SIAP Application Program in Batu City. Population administration services through the SIAP application program in Batu City are channeled to officials who will carry out the program by means of leaders of public service providers or appointed officials responsible for providing services and resolving complaints / problems in the implementation of public services that the Head of public service providers or officials who appointed to be responsible for providing services and resolving complaints / problems in the implementation of public services. Complexity in making population administration service programs through the SIAP application program in Batu City, especially what occurs between the executive and the legislature, namely the Legislature in charge of making laws. The executive in charge of implementing or enforcing laws; (3) Factors that hinder the Batu City Government in Carrying out Population Administration Services through the SIAP Application Program in Batu City, the readiness of human resources in the Batu City Government in carrying out population administration services through the SIAP application program in Batu City, there is a gap in the quality of these services apart from being inadequate facilities and infrastructure, limited human resources and inadequate management of public service systems. The gap in the quality of services is not only caused by inadequate facilities and infrastructure, limited human resources and also management of public service systems that are not yet integrated; (4) Factors Supporting the Batu City Government in Providing Population Administration Services through the SIAP Application Program in Batu City, the attitude and commitment of the implementers in providing population administration services through the SIAP application program in Batu City, that they are certainly very fully committed to using the SIAP application this wisely so that it can lead to many good benefits for the people of Batu City in particular. From the results of this study the researcher recommends that 1. Population Administration Service Process through the SIAP Application Program in Batu City to make it easier for all administrative processes that have seemed complicated and long, should be further improved. 2. Coordination with Related Fields Regarding Population Administration through the SIAP Application Program in Batu City, channeled to officials who will implement public service programs or officials appointed to be responsible for service delivery and resolution of complaints / problems in the implementation of public services that the Head of public service providers or officials those appointed to be responsible for providing services and resolving complaints / problems in the implementation of public services, guidance should always be carried out; 3. Factors Obstructing Batu City Government in Providing Population Administration Services through the SIAP Application Program in Batu City, namely the readiness of human resources in carrying out population administration services through the SIAP application program, will be minimized. 4. Factors Supporting the Government of Batu City in Performing Population Administration Services through the SIAP Application Program, namely the attitude and commitment of the implementers in carrying out population administration services must always be maintained.

Keywords: Services, Population Administration, Information Systems, Rural Applications

DOI: 10.7176/RHSS/11-10-05

Publication date:May 31^st 2021