Effects of Employee Training on Organizational Effectiveness in NGOs Funded by UNHCR in Kenya: A Case of Care International in Kenya

Justa Njiru


Community development is essential in any society. As actors of development, Non-Governmental Organisations (NGOs) need to have capable human resources to enable them achieve their mandate. The purpose of this study was to establish the effects of employee training on organisational effectiveness in NGOs funded by UNHCR in Kenya, with CARE International in Kenya (CIK) as the case study. This study adopted a descriptive research design. Primary data was collected through survey questionnaires containing open and closed ended questions. Data was analyzed using percentages and frequencies, descriptive statistics and regression analysis. The research findings established that employee training plays an essential role in promoting effectiveness and productivity of staff, which in turn contributes to overall organisational effectiveness. Concerning the purpose of employee training, the study revealed that it is important in enhancing staff development, implementation of CIK programmes and enhancement of interpersonal relations among others. The findings on the content of employee training revealed that it included a variety of content such as team working skills content, interpersonal relations content, communication relations content, leadership training content, time management and negotiation skills content as well technical and non-technical skills content. Results on the methods of staff training adopted indicated that the most popular training methods that were adopted by CIK included discussions which allowed people to offer varying views on a subject thus resulting to better understanding, E-learning where employees could log in at their convenience and access variety of resources, PowerPoint presentations which enabled visual illustrations and mentorship. The results on effect of staff training on organization effectiveness revealed that 68.4 percent of oragnisational effectiveness at CIK is attributed to staff training. Some of the key recommendations of the study include: CIK needs to find ways of ensuring all their staff are trained on both technical and soft skills as these not only affect the performance and productivity of staff, but also the overall effectiveness of the organisation, NGOs should train all their staff and not just management and office staff on basic skills/ areas to enhance their productivity at individual, team and organisational level among others.

Keywords: Employee Training, Organisational Effectiveness

DOI: 10.7176/RHSS/11-20-05

Publication date:October 31st 2021

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ISSN (Paper)2224-5766 ISSN (Online)2225-0484

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