Effects of Provider-Patient Relationship on the Rate of Patient’S Recovery among Inpatients at Wa Regional Hospital

Abstract

Effective interpersonal relationship between healthcare provider and patient is an important element for improving patient satisfaction. The primary objective of this study is to examine the psychological impact of provider-patients relationship on patient satisfaction in the Upper West Regional Hospital. An exploratory quantitative research method was adopted to explore the proposed concepts of the study. The targeted population included a cross section of 500 patients who were seeking healthcare in the Wa Regional hospital during the study period. The results of the study revealed that patients in the study had high levels of satisfaction with care given which influenced their rate of recovery. It was also found that satisfaction influenced patients’ compliance with medical recommendations among others. There are more emphasis with regards to the level of patient satisfaction with healthcare and medical care service as evidenced by the greater number of empirical and theoretical publications regarding satisfaction in recent years, this emphasis is consistent with broader trend towards holding those who control and provide essential services more accountable to their consumers in ways other than the ones that commonly operate in the market. Patient satisfaction is therefore important because it leads to a higher rate of patient retention and customer loyalty. These also influence the rates of patient compliance with medical recommendation. Policy makers and hospital administrators should therefore pay attention to what their patients’ need from their hospitals and do everything within their power to meet those needs.

Keywords: provider-Patient Relationship, rate of recovery, inpatients, level of satisfaction