Influence of Demographic Factors on Job Stress and Job Satisfaction among Custom Officials in Ghana

Abstract

The occupation of customs and excise officers has received relatively limited attention. The present study investigated the influence of demographic factors on job stress and job satisfaction among Ghanaian custom officials. A total of 130 custom officials comprising of both males (n=64) and females (n=66) were sampled using quota sampling technique from all divisions and administered with questionnaires that measured their job stress and satisfaction. Officers in preventive services were found to have experienced greater job stress and lesser job satisfaction compared to officers in custom and excise services. In terms of gender, males and females did not differ on job stress and job satisfaction. Similarly, job rank had no impact on job stress and job satisfaction of custom officials from the Ghanaian setting. The implications of the findings and recommendations for future research are discussed

Keywords: Demographic Factors, Job Stress, Job Satisfaction, Custom Officials, Ghana.