Assessment of Performance Appraisal Techniques by Small and Medium Size Hotels in Central Ayawaso Metropolitan Area

Abstract

Small and medium size industries may not function well without proper human resource management practices. They have important role to play in ensuring worker performance and positive organizational outcomes. This study sought to assess the performance appraisal among small and medium hotels. A cross-sectional survey design was used for the study and data were obtained from sixty mangers of small and medium size hotels in the Ayawaso Central Sub-metro of the Greater Accra Region of Ghana, using questionnaires. The study established performance appraisal was mainly done on daily basis and information on performance appraisal was for individual discussions of employee concerns and training need determination.  The hotels used HRM practices that were cost effective and less time consuming instead of the available sophisticated HRM practices.

Keywords: Human Resource Management, Performance Appraisal, Small and Medium Size Hotels