How Change Management Affects the Performance of a Business Organization? A Case Study of Banking Sector in Pakistan

Abstract

Change management is one of the most popular topics not only in business, but also in academics and practitioners. However, from previous research development in change management, the limiting conditions that applies to the two competing paradigms call for more empirical investigations in different organizational contexts. The objective of this paper is investigate into the change management to make it clear that both content and process dimensions of change should be evaluated, and their separate effects need to be distinguished. For this purpose, we have selected banking sector of Pakistan, which is fast growing segment of the economy and is facing problem of change management. We have used descriptive method for analyzing the financial conditions of the banks and the factors that provide base for change management. We have selected six variables that affect the financial performance of these banks. We have also analyzed 16 factors that mostly affect the implementation of change in organization. We have transformed these factors into questions and explored their answers by having face-to-face interviews of professionals of different cadres of selected banks. We have used the arithmetic mean to analyze this data in order to support the results of our descriptive study.  The empirical results show that culture of an organization, working condition, structure of an organization, support from top management, good communication, feedback and efficient planning, play  vital role in the implementation of change management in an organization and it also affects the performance of the organization. More than 73 percent of respondents were agreed that if the employees are not satisfied with the working environment it will cause negative change and consequently will affect the performance of business organization. The practical implication of this study is that top management must involve employees in management change process in order to obtain positive results of their policies.

Keywords: Culture of Organization, Working Environment, Change management