The Effect Of Computer Self-Efficacy Toward System Quality, Information Quality, Service Quality, Usage, User Satisfaction, And Individual Impact (A Study on University Students Using the E-Learning System at Kopertis III Jakarta)

Abstract

This study aims at analyzing and explaining the influence of computer self-efficacy (CSE) on system quality, information quality, service quality, usage, user satisfaction and individual impact. The study was conducted on university students as users of the e-learning system in Kopertis III Jakarta. The population consisted of 144.686 students, and a sample of 178 students was taken. The sampling technique used was the proportional random sampling. The analytical method used was GSCA Generalized Structured Component Analysis. The results showed that 13 of the 16 hypotheses had a significant effect and the remaining 3 hypotheses resulted in a non-significant effect. The hypotheses with a significant effect were: (1) the effect of CSE on system quality, on information quality, on service quality, on usage, on user satisfaction, and on individual impact; (2) the effect of system quality on information quality, on usage, and on user satisfaction; (3) the effect of information quality on usage and user satisfaction; and (4) the effect of service quality to usage and user satisfaction. The hypotheses with a non-significant effect were: (1) the effect of CSE on user satisfaction, the effect of usage on individual impact, and the effect of user satisfaction on individual impact

Keywords: Computer Self-Efficacy (CSE), system quality, information quality, service quality, usage, user satisfaction, and individual impact