Human Factor Issues In The Use Of E-Government Services Among Ghanaian Middle Age Population: Improving Usability Of Existing And Future Government Virtual Interactive Systems Design

Abstract

It is an undisputable fact that the world is changing at a very fast pace. It therefore requires a change if every organization and institution are to respond to these changes. It is for these reasons that government needs to take initiative in order to stimulate its citizens to adopt and embrace the use of ICT, using usability engineering as a tool to iimprove the existing and future government Virtual Interactive Systems designthem to give off the best leading to an increase in work performance.Given the fact that more and more governments in Europe and Africa invest heavily in e-government design and implementation, e-government has become an evolving and important research area in the IS (Information System) field. A mixed methodology (quantitative and qualitative) was adopted whilst the purposive sampling was used to select respondents of the study. The main instrument used in gathering data was questionnaire.

The results indicated that the e-government services have transformed how government relates itself to its citizenry. About (38.1%) of respondents identified that an improved usability or system interface was a major reason for the adoption and usage of e-government service and vice versa. However, there were some suggestions and recommendations on how to improve the human factor issues in the adoption and use of e-government services among the middle age population in Ghana with purpose of improving usability of existing and future government virtual interactive systems design, which include establishment of Public Authority for e-government projects, improvement of Payment systems, e-government campaign, improvement of ease of use of services, enhance training of personnel, interactive interfaces and effectiveness of the system design.