The Impact of Implementing Quality Management System (ISO 9001: 2008) on the Job Performance of Employees at Najran University

Abstract

This research aimed to assess the impact of implementation of ISO 9001: 2008 on the job performance of employees in the Vice Presidency for Development & Quality – Najran University (VPDQ-NU). Researchers used a Quasi-experimental and descriptive method. For the Quasi-experimental method, the total sample size was (15 employee) who Stayed in the job for two consecutive years (2012/2013, 2013/2014) and received their evaluation of job performance from VPDQ-NU. For the descriptive method, researchers used the results of Internal Audit action records and designed a questionnaire to achieve research objectives. Twenty-two employees in VPDQ-NU responded to the questionnaire. The result of this research from three sources (Quasi-experimental - Internal Audit action records - Designed questionnaire) shows that there is positive effectiveness of ISO 9001:2008 to improve job performance of employees in VPDQ-NU. Based on this research, a key recommendation is the mainstream implementation of quality management system (ISO 9001: 2008) at all administrations and departments in the Najran University to ensure continuous improvement of the job performance of employees.

Keywords: ISO 9001: 2008, Job performance, Quality management system