Impact of Total Quality Management Practices on an Organization Performance

Abstract

Purpose:

Although impact of TQM practices have been founded to improve the organization performance, the management literature has overlooked on the effort of individual level or in form of group outcomes, the purpose of this paper to explore the impact of TQM practices on organization performance in banking sectors. Practices has an impact on three dimensions of employee (physically, psychologically, social) weather well being should be consider as a mediator of the TQM practices and organization performance relationship.

Design/ Methodology/ Approach:

The paper use qualitative data collected from in depth case study via documents analysis and Sami structured interviews with quality expert’s practices about how to enhance the level of performance.

Finding:

Thepaper shows that impact of TQM practices can lead to both positive and negative motivation outcomes. Furthermore they create trade-off between the three dimensions of well-beings. While they increase employee well being on one dimension they are dramatic to another.

Research limitation/Implications:

Due to the scope of the research the paper bounded itself to analyzing three TQM practices. Different trade off may exist for other practices.

Practical Implications:

Many organization introducing TQM practices assuming that they will improve performance. However, the existence of well being trade-off need to be acknowledges and managed.

Originality/ Value:

This paper show that for a comprehensive understanding of the effects of TQM practices further studies need to contemplate the different dimension of well being separately, as trade-off may occur between them. It further suggests that well being may be an unexplored mediator of the TQM practice and organization performances relationship.

Key words: TQM practices, organization performance, motivation