An Analysis of the Impact of Computer Based Technologies on Business Communications

Abstract

This article utilizes Information Communication Technology (ICT) frameworks to investigate the impactful effect of Information Communication Technology (ICT) such as enterprise resource planning (ERP) and electronic commerce (e-commerce) on businesses in general. A narrative literature review analysis (or type) of research has been adopted, while a Boolean search of 24 articles met the criteria for inclusion. As part of the literature search, the data collection procedure took into account the first and second authors of the completed simultaneous electronic and ancestral searches for peer-reviewed articles by using the online database, Association of Computing Machinery (ACM), and five databases from A Database Management System (DBMS): Oracle Database Software (ODS), A Relational Database Management System (RDMS), Journal Data Mining and Knowledge Discovery (JDMKD) as well as Google scholar and advanced Google scholar. As part of the findings for the study utilized for the article, many scholars made specific inferences to the ICT applications in firms and businesses. Out of the twenty-four articles, six of the researchers, thus 24%, underscored and also perceived that e-commerce has become a widely accepted method for business operation. Researchers of 4 articles—thus 17% -- explicitly stated in their research that the use of e-commerce in the business world has benefited companies greatly. A total of 7 (29.5%) researchers –provide detailed discussion in the literature about labor productivity and ICT applications in businesses, mass communications, firms, and organizations, as well as the effective implementation of ERP in firms, businesses, and organizations. Above all, the article has unearthed implications as well as made cogent suggestion for future research in order to contribute to overall educational policy of society. Toward this end, three (12.5%) researchers provide a discussion about Supply Chain Management (SCM) performance and the components of an ERP system as well as ERP successful implementation emphasizing on the application and importance of ICT to businesses.

Keywords: ICT, Enterprise, Resource, Planning, Businesses, Firms, E-commerce, Computers, Database

DOI: 10.7176/CEIS/14-2-04

Publication date:March 31^st 2023